Telephone Techniques
This 4 hour workshop will assist you in gaining effective and efficient telephone techniques which will enable you to promote a professional image of yourself and the organisation that you work for.
The workshop will assist in developing the following skills:
- How to recognise and develop friendly well paced tone of voice
- Develop an understanding of different aspects of communication
- Identify and demonstrate appropriate methods of message taking, holding and transferring calls
- Develop active listening and questioning skills to enable you to take control of calls
- Recognise and manage difficult calls and complaint handling
- Earning customer loyalty
Please Note: Payment is expected the day of the workshop, unless prior arrangements have been made.
UPCOMING COURSES IN YOUR AREA - Click on the box below to download our 2012 TRAINING CALENDAR
