Aged, Childcare, Disability - Hobart

Date	Topic	Time	NGT Tasmania Location
Wednesday, 9^th July	Microsoft Excel 2003	9 am - 3 pm	175 Collins St, Hobart
Thursday, 24^th July	Effective Time Management	9 am - 1 pm	175 Collins St, Hobart
Thursday, 21^st August	Conflict Resolution	9 am - 1 pm	175 Collins St, Hobart
Tuesday 26^th August	Microsoft Word 2003	9 am - 3 pm	175 Collins St, Hobart
Thursday, 4^th September	Developing Telephone Techniques	9 am - 1 pm	175 Collins St, Hobart
Thursday, 25^th September	Customer Service	9 am - 1 pm	175 Collins St, Hobart
Thursday, 30^th October	Effective Time Management	9 am - 1 pm	175 Collins St, Hobart
Thursday, 6^th November	Conflict Resolution	9 am - 1 pm	175 Collins St, Hobart

Conflict Resolution

This workshop is designed to identify causes of conflict, deal with emotions and teach you how to defuse potential confrontation in the workplace.

What is conflict
Conflict at work
Difficult aspects of dealing with conflict
Things to avoid when dealing with conflict
Managing yourself in a conflict situation
Techniques for dealing with conflict (colleagues and customers)
Communication skills
Confidence
Stress and stress management
Cost - $100.00 per person

Customer Service

This workshop will explore the essential skills and knowledge required to deliver a high standard of customer service.

Identifying your customers (internal and external)
Creating a welcoming environment
Transmitting a positive attitude
3c’s – Committed, Caring and Conscientious
Understanding and identifying the needs of your customers (internal and external)
Meeting and exceeding the needs of your customers (internal and external)
Knowing your Products and Services
Cost - $100.00 per person

Developing Telephone Techniques

This workshop will assist you in gaining effective and efficient telephone techniques which will enable you to promote a professional image of yourself and the organisation that you work for.

How to recognise and develop friendly, well-paced tone of voice
Develop an understanding of different aspects of communication
Identify and demonstrate appropriate methods of message taking, holding and transferring calls
Develop active listening and questioning skills to enable you to take control of calls
Recognise and mange difficult calls and complaint handling
Cost - $100.00 per person

Effective Time Management

This workshop is designed to assist in the development of individuals basic time management skills through creating awareness and developing skills in the following areas:

Benefits of effective time management
Your role within your organisation
Client expectations
Prioritising tasks and planning your day
Tips to avoid time wasting
Tips to establish ‘SMART’ goals
Identifying and dealing with factors that effect goal and task achievement
Developing ‘to do’ lists
Time management strategies such as Delegation, teamwork
Time Robbers and Time Savers
Cost - $100.00 per person

Microsoft Excel

The focus of the Excel workshops is to offer training at two levels –Basic - Intermediate and Advanced. Participants are required to complete a skills analysis prior to attending a workshop to ensure that they are enrolled at the correct level. Workshops commence at 9.00am and complete at 3.00pm.

Excel Basic - Intermediate

Understand the origins and basic uses for spreadsheets
Create, modify, save, and close a simple workbook
Select ranges of cells in a workbook
Create formulas that perform calculations in a workbook
Copy and fill data in a workbook
Understand and use absolute referencing in a workbook
Format cells in a workbook
Create and work with functions in a workbook
Create a variety of charts (graphs) in Excel
Work with one or more workbooks at once
Sort data into alphabetical and numerical order
Use auto filter to display data in lists selectively
Cost - $130.00 per person

Excel Advanced

Use names and labels
Use the various Lookup function
Create and format a variety of charts (graphs) in Excel
Use date and time functions
Protect data in worksheets and workbooks
Use templates to create consistency in your workbooks
Use the various types of functions available in Excel
Summarise data using subtotals and relative range naming
Use a range of data analysis tools such as Pivot tables, goal seeking
Use linking to create more efficient workbooks
Create recorded macros in Excel
Cost - $130.00 per person

Microsoft Word – Basic to Intermediate

This tutorial has been designed for people with a general understanding of personal computers and the Windows operating system. Participants will be required to start applications, work with and copy files and locate file folders. The course covers the basic features of Microsoft Word and works through to some of the more advanced features available.

Understanding basic design and layout techniques
Use the document spell check and Thesaurus
Create, modify and attach styles
Create index entries, page numbers and table of contents entries
Use section to layout a document
Use columns
Use the 6 step merge process to merge a data source to documents or mailing labels
Create and modify tables and control table functions such as merged cells, gridlines, text wrapping and text direction
Work with document templates
Apply heading styles
Use sections to change the layout
Insert headers and footers
Importing data
Cost - $130.00 per person

Responsible Service of Alcohol (RSA)

This course provides you with the skills and knowledge required to satisfy the requirements for Responsible Service of Alcohol under State legislation. All persons involved in the service of alcohol must complete this course. Training is delivered in accordance with legal provisions of the relevant liquor legislation. This course if nationally accredited training (THHBFB09B) and covers:

Responsible service of alcohol
Minors
Unduly intoxicated and disorderly patrons
Security
Staff training
Promotional activities
Responsible hospitality practices
Noise management
Community and industry consultation regarding the conduct of the business
Compliance with Liquor Act and other laws
Cost - $80.00 per person

NGT

Aged, Childcare, Disability - Hobart