Frontline Management - Hobart
Certificate IV Management (Frontline Management)
Workplace leadership is critical to future sustainability and success. There has been a cultural shift from the traditional skills of one person controlling, directing and maintaining discipline, to a more team based approach of coaching, facilitating and developing individuals. NGT Tasmania embraces this shift and focuses on measurable business outcomes for the individual and organisation with our Frontline Management program that incorporates a participative approach and traditional study.
Frontline Management is appropriate for team leaders and supervisors who have the responsibility for implementing plans, leading workgroups, managing personal work priorities and professional development. Assessment occurs through workplace projects that are real and relevant to the individual and the organisation. These projects bring together the knowledge and skills gained during the workshops and allow the participants to apply their knowledge in a real work situation.
|
Date |
Topic |
Time |
NGT Tasmania Location |
|
Thursday, 24 April |
Develop Work Priorities |
9 am - 4 pm |
175 Collins St, Hobart |
|
Thursday, 29 May |
Promote Team Effectiveness (BSBFLM412A) |
9 am - 4 pm |
175 Collins St, Hobart |
|
Thursday, 26 June |
Monitor a Safe Workplace |
9 am - 4 pm |
175 Collins St, Hobart |
|
Thursday, 31 July |
Coordinate Implementation of |
9 am - 4 pm |
175 Collins St, Hobart |
| Thursday, 28 August |
Implement Operational Plan |
9 am - 4 pm | 175 Collins St, Hobart |
| Thursday, 25 September |
Implement Continuous Improvement |
9 am - 4 pm |
175 Collins St, Hobart |
| Thursday, 30 October | Implement Effective Workplace Relationships (BSBFLM403B) |
9 am - 4 pm |
175 Collins St, Hobart |
|
Thursday, 27 November |
Develop Teams & Individuals |
9 am - 4 pm |
175 Collins St, Hobart |
Develop Work Priorities - Register
This unit covers the skills and knowledge required to plan own work schedules, monitor and obtain feedback on work performance and development.
Promote Team Effectiveness – Register
This unit specifies the outcomes required of frontline managers to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
Monitor a Safe Workplace – Register
This unit is concerned with OHS responsibilities of employees with supervisory responsibilities to implement and monitor the organisation's Occupational Health and Safety policies, procedures and programs in the relevant work area to meet legislative requirements. This unit has been adapted from Generic Competency B in the National Guidelines for Integrating Occupational Health and Safety Competencies into National Industry Competency Standards [NOHSC:7025 (1998) 2nd edition].
Coordinate Implementation of Customer Service Strategies - Register
This unit covers the skills and knowledge required to advise on, carry out and evaluate customer service strategies based on feedback and design strategies for improvement.
Implement Operational Plan - Register
This unit specifies the outcomes required to implement the operational plan by monitoring and adjusting operational performance, producing short-term plans for the department/section, planning and acquiring resources and providing reports on performance as required.
Implement Continuous Improvement - Register
This unit specifies the frontline manager’s involvement in reviewing, implementing and monitoring continuous improvement systems and processes, reporting against performance, and consolidating opportunities for further improvement.
Implement Effective Workplace Relationships - Register
This unit specifies the outcomes required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
Develop Teams and Individuals - Register
This unit covers the skills and knowledge required to determine individual and team development needs and facilitate the development of the workgroup.
Fees
Full qualification - $3600.00 per person
This fee is inclusive of workshop attendance, learning materials and assessments which may take place on or off site.
Workshop Attendance - $350.00 per workshop
This fee is inclusive of workshop attendance and handouts for the training day.
Attendance at a Workshop, Assessment and a Statement of Attainment - $500.00 per workshop
This fee is inclusive of workshop attendance, learning materials and assessment which may take place on or off site.
NB: Federal Government Incentives of up to $4000 per person may be available to employers to assist in offsetting the cost of training. Contact your nearest Australian Apprenticeships Centre to determine funding eligibility.
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